Providing flexibility and friendly service goes a long way, but are you meeting your customers where they are? Do your customer policies benefit you or the customer? What are your customer service objectives? Check out these ten tips to begin reimagining your business’ customer service experience. Create a Customer Service Plan and Objectives. Before you begin, ask your … Read more
All entrepreneurs know that customer insights are invaluable to product design and continued improvement. However, acquiring and organizing useful feedback is easier said than done and developing a strategy can be a daunting task. But it needs to be done. 1. Ask for it! It is essential to receive a ton of responses from users, … Read more
If you’re a small business owner, you’ve probably come to hate the verb “expect” more than any other. Customers have a whole lot of dreams about what you can deliver, and it’s all too easy to come up short when someone has their eyes to the sky. In the tech world, expectations are especially killer. Terms like “the cloud” … Read more
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