I don’t know how many of you have seen the film The Truman Show? But we’ve all wished we could live in a perfect world sometimes, where every traffic light is green and every decision goes your way. Working without effective feedback can sometimes seem like that – you complete a task or project, send it on its way into the business and move on to the next one. You presume that it went well, or was accepted, because you worked hard on it – so why wouldn’t it have been? Therefore you continue to work in the same way, follow the same processes, and produce the same results.

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