Following the trends of the modern digital workplace, organizations apply automation even to the domains that are intrinsically human-centric. Collaboration is one of them.

And if we can say that organizations have already gained broad experience in digitizing business processes while foreseeing potential pitfalls, the situation is different with collaboration. The automation of collaboration processes can bring a significant number of unexpected challenges even to those companies that have tested the waters.

State of Collaboration 2018 reveals a curious fact: even though organizations can be highly involved in collaborative initiatives, employees still report that both they and their companies are poorly prepared to collaborate. Almost a quarter of respondents (24%) affirm that they lack relevant enterprise collaboration tools, while 27% say that their organizations undervalue collaboration and don’t offer any incentives for them to support it.

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